If you are on an institutional (school), corporate, or another shared network, please refer to your network administrator for further assistance. You may not need to perform all of these tests, so be sure to test the game after attempting each one. If you cannot find what you're looking for, please refer to your router's manual. These tests refer to options that are typically found in a router's menu. If you do not know your router's login credentials, you will need to contact your Internet Service Provider. You will need your router's login credentials to proceed.

The following tests require you to log in to the router on your home network to troubleshoot your network. To check your console's internet connection bandwidth, run on your console’s browser.

Troubleshoot your network connection speed.

Please note: You can also run Test multiplayer connection to identify issues leading to lag, disconnects, or other game-related network issues.įor more help with Xbox connection issues, check out the following pages: This message identifies where your connection failed in order of priority, and offers troubleshooting steps to correct the problem. If this test finds a break in your connection, you'll receive an error message.

Select Test network connection and allow the test to run.

Select Profile & system > Settings > General > Network settings.

Press the Xbox button to open the guide.

Learn more about connecting PlayStation consoles to the internet and PSN.

Select Test Internet Connection and allow the test to run.

From the PlayStation home screen, select Settings.

Follow the steps below to test your console's connection.

Testing your connection might reveal the root cause of the problem. If there are issues with your system's servers, you might experience connectivity issues until they return to full operation. If you're signed in but having trouble connecting, check your system's status page for connectivity alerts, maintenances, or other factors indicating that servers are not fully operational.

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